Missing invoice records

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Kingdon Diagnostics: documents · Missing invoice records

Contract managers noticed November invoices missing from the brain. Connor found invoices with different account code formats weren't indexed; fixed by 23 Dec 2025.

Priority normal

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What happened

What this says

Current to 12 Oct 26

Contract managers noticed November invoices missing from the brain. Connor found invoices with different account code formats weren't indexed; fixed by 23 Dec 2025.

Problem: Ryan reported invoices from November were missing from the brain though they existed in the accounting system. Contract managers needed complete invoice visibility.

Handling: Connor Webb found the root cause: invoices created with a different account code format than configured were not being indexed. He updated the connector settings and re-ran the index; missing invoices were recovered by 23 Dec 2025.

Watch: Connector now handles all account code formats.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)321

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created · Ryan Heslop 15 Dec 2025 10:48
Hi, we're noticing some invoices from November aren't showing up in the Brain. We have records in our accounting system, but when I search through the Brain, they're not there. Can you check what's happening? The contract managers need complete visibility of what's been invoiced.
public_reply · Connor Webb 15 Dec 2025 16:09
Hi Ryan, thanks for reporting this. I've checked the accounting system connector and found the issue. Some invoices from November didn't get indexed because they were created with a different account code format than what the connector was configured to look for. I've updated the connector settings and re-run the index. The missing invoices should now be visible in the Brain. Can you try a search and confirm you're seeing them?
status_change · Connor Webb 23 Dec 2025 14:24
status_change · 27 Dec 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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