Setting up new call recorder connector

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Kingdon Diagnostics: documents · Setting up new call recorder connector

Ryan asked how to set up a new call recorder connector after upgrading providers. Connor confirmed support was available, provided setup guidance, and the customer successfully connected it.

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Current to 11 Oct 26

Ryan asked how to set up a new call recorder connector after upgrading providers. Connor confirmed support was available, provided setup guidance, and the customer successfully connected it.

Ryan asked for guidance setting up a new call recorder connector after Kingdon upgraded their recording provider to a different system. Connor clarified which system they had moved to, confirmed BB-Demo supported it, and provided the setup guide. Ryan successfully implemented the connector and confirmed data was loading. This signals the customer is deepening integration with the brain and expanding source coverage beyond the initial go-live scope.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)924

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created · Ryan Heslop 24 Apr 2025 09:26
We're looking to add a new call recorder to the brain. Can you walk us through how to set up a new connector? We've got the credentials ready.
public_reply · Connor Webb 25 Apr 2025 00:50
Hi Ryan, sure thing. Are you using the same call recorder system as before or a different one? That'll determine which connector we set up.
public_reply · Ryan Heslop 29 Apr 2025 15:44
It's a different system: we've upgraded our provider. Do you have a connector for it?
public_reply · Connor Webb 30 Apr 2025 12:39
Good news, we support that system. I'll send you the setup guide and you can get started. Let me know how you get on.
public_reply · Ryan Heslop 2 May 2025 13:51
Thanks Connor, we've got it connected and data's loading. Exactly what we needed.
status_change · Connor Webb 23 May 2025 11:21
status_change · 27 May 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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