Dashboard performance slower in evenings

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Grisedale Search & Selection · Dashboard performance slower in evenings

CRM queries on Growth tier (40 users) running slowly 17:00–18:00 daily; performance normal earlier in day; investigation into resource usage underway.

Priority normal

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What happened

What this says

Current to 12 Oct 26

CRM queries on Growth tier (40 users) running slowly 17:00–18:00 daily; performance normal earlier in day; investigation into resource usage underway.

Problem: Nadia reported performance degradation on CRM queries specifically between 17:00 and 18:00, with normal response times earlier in the day. Growth tier customer with 40 users. Handling: Bethan confirmed the evening slowdown pattern and planned to pull usage data for those hours and review account settings. She requested customer run test queries during slow window to gather diagnostics. Watch: Recurring performance issues during apparent peak hours may indicate load or resource constraint. Follow investigation findings.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelemail

First response (min)138

CSAT4

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public_reply · Nadia Bashir 10 Jul 2026 14:25
Just to clarify, this is specifically with CRM queries. The performance seems fine earlier in the day.
created · Nadia Bashir 10 Jul 2026 16:05
I'm getting reports from the team that queries on the brain are running slowly in the evenings, particularly between 5 and 6pm. We're on Growth with 40 users and I'm wondering if there's something we're doing wrong or if this is something you're seeing elsewhere. Would appreciate your input. Cheers, Nadia
public_reply · Bethan Lister 10 Jul 2026 18:23
Hi Nadia, thanks for getting in touch. Just so I've got this right, you're seeing slower response times on CRM queries in the evenings, typically 5-6pm. Let me pull some data on your account's usage during those times and see what's happening. Can you try running a query tomorrow evening and tell me what you see? I'll have a look at your settings too. Thanks, Bethan
status_change · Bethan Lister 24 Jul 2026 11:37
status_change · 28 Jul 2026 23:59

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