User authentication error during login

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Grisedale Search & Selection · User authentication error during login

New user unable to authenticate during login with error message. Bethan Lister requested details about error and source system status. No resolution shown in visible ticket messages.

Priority high

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Current to 11 Oct 26

New user unable to authenticate during login with error message. Bethan Lister requested details about error and source system status. No resolution shown in visible ticket messages.

Problem: New user could not log in and was getting an authentication error. Handling: Nadia reported the issue on 4 December 2025. Bethan responded within 2 hours asking for details about the error and whether this user exists in source systems. Watch: The ticket is closed but the last visible message is Bethan's question. No resolution is shown. Need to confirm with support whether this was resolved and the customer was notified.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryaccess_permissions

Channelweb

First response (min)126

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public_reply · Nadia Bashir 4 Dec 2025 09:10
Hi, I'm trying to set up a new user account but they keep getting an authentication error. Can this be resolved on your end?
created · Nadia Bashir 4 Dec 2025 17:25
We're having trouble getting a new user account set up. They're unable to authenticate and are getting an error message when trying to log in. Can you help us resolve this?
public_reply · Bethan Lister 4 Dec 2025 19:31
Thanks for flagging this. Can you tell me a bit more about the error they're seeing? That will help me pinpoint what's going wrong. Also, is this a new user in Grisedale's system as well, or is it someone who already exists in your main systems? Thanks, Bethan
status_change · Bethan Lister 9 Dec 2025 14:46
status_change · 13 Dec 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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