New user not seeing any data
Ticketclosed
Grisedale Search & Selection · New user not seeing any data
New user added to account but not assigned to data groups, so couldn't see any dashboards or pages. Resolved by adding them to main data group.
Priority normal
What happened
What this says
As at Fri 9 Oct 2026New user added to account but not assigned to data groups, so couldn't see any dashboards or pages. Resolved by adding them to main data group.
Problem: New user could log in but saw a blank interface with no data visible on pages or dashboards. Handling: Connor Webb checked permissions and found the user was added to the account but not assigned to any data groups. He added them to the main data group, restoring access. Customer confirmed data was now visible after logging out and back in. Resolution was quick and complete.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryaccess_permissions
Channelchat
First response (min)234
CSAT5
Helpdeskmade from
Trail
created · Nadia Bashir 27 May 2025 13:27I'm trying to add a new team member but they're not seeing any data even though I've added them as a user. Their account is set up in the system but they log in and the interface is blank. What am I missing?- Public reply · Connor Webb 27 May 2025 17:21Hi Nadia, thanks for getting in touch. Just to confirm, the new user can log in without issues, but the dashboards and pages aren't loading any data? Can you send me their username so I can check what permissions they have on our end?
- Public reply · Nadia Bashir 29 May 2025 16:55Yes, that's the issue. The user can see the interface fine, just no data showing up in the pages.
- Public reply · Connor Webb 2 Jun 2025 13:19I found the issue. The user was added to the account but not assigned to any of your data groups. I've added them to the main data group now and they should see everything the other consultants see. Can you ask them to log out and back in?
- Status change · 6 Jun 2025 23:59
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