Feedback not showing in search results
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Grisedale Search & Selection · Feedback not showing in search results
Nadia reported client feedback from calls was not appearing in brain search results even though logged in Grisedale's system. The data had been missing for a couple of days, suggesting an indexing delay.
What happened
What this says
Current to 11 Oct 26Nadia reported client feedback from calls was not appearing in brain search results even though logged in Grisedale's system. The data had been missing for a couple of days, suggesting an indexing delay.
Problem: Recent feedback logged in the call system was not indexed in the brain; data was stale. Handling: Connor asked for a specific call or client example to trace through the pipeline. Watch: Data freshness delay indicates a possible indexing break. This is core to brain value; if feedback consistently lags, user confidence drops significantly.
Details
Updated 9 Oct 26Trail
created · Nadia Bashir 23 Jan 2025 12:54Hi, I'm noticing that some of the recent client feedback from calls isn't showing up in the brain even though it's been logged in our system. It's been a couple of days now and it still hasn't appeared. I'm not sure if the data's getting stuck somewhere or if there's an issue with how the brain is indexing it. Can you look into this? Nadia- public_reply · Connor Webb 23 Jan 2025 18:58Hi Nadia, I can look into that for you. Just so I've got this right, feedback from calls from a couple of days ago isn't appearing in search results, even though you can see it in your call recording system? Can you give me an example of a specific call or client account and I'll trace through the data to see where it's getting stuck. Cheers, Connor
- status_change · 2 Feb 2025 23:59