What happened
What this says
Current to 11 Oct 26Nadia asked if consultants could quickly view all information for a specific client. Bethan provided step-by-step instructions to create and save filtered searches, which Nadia confirmed worked and saves the team hours.
Problem: Nadia wanted consultants to quickly pull all data for one client in a single view. Handling: Bethan guided Nadia through creating a saved search using the client name filter. Result: Nadia confirmed the feature worked and noted significant time savings.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryhow_to
Channelemail
First response (min)246
CSAT3
Helpdeskmade from
Trail
- created · Nadia Bashir 13 Aug 2024 11:10Hi, I want to help our consultants quickly see all the information for a specific client in one place. Is there a way to save a search or create a view filtered to just that client?
- public_reply · Bethan Lister 13 Aug 2024 15:16Hi Nadia, just so I've got this right, you want to filter to a specific client. Yes, you can create a saved search. Open the search page, enter the client name in the filter field, then click 'Save search'. Name it something useful and your consultants will see it in their menu. Try that and tell me what you see?
- public_reply · Nadia Bashir 14 Aug 2024 12:13Perfect, that worked great! Our consultants can now pull up everything for a client in seconds. Cheers.
- status_change · 1 Sep 2024 23:59
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