Slow query performance on the brain
Ticketclosed
Pentreath Cold Chain · Slow query performance on the brain
Dashboards and searches were responding slowly. Connor Webb identified system load spike during nightly refresh and rebalanced infrastructure.
Priority urgent
What happened
What this says
As at Fri 9 Oct 2026Dashboards and searches were responding slowly. Connor Webb identified system load spike during nightly refresh and rebalanced infrastructure.
Problem: Dan Hosken reported that simple searches were taking much longer than normal, affecting team productivity. Handling: Connor Webb checked system metrics and identified a nightly refresh queued during peak load. He rebalanced the load to restore performance. Outcome: Performance was restored; ticket closed 30 Nov 2025.
Details
Updated 9 Oct 26Priorityurgent
Statusclosed
Categoryperformance
Channelemail
First response (min)14
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created · Dan Hosken 24 Nov 2025 14:53The brain is responding very slowly to queries right now. We're trying to run simple searches and they're taking much longer than usual, when normally it's instant. This is affecting our team's ability to work effectively. Can you check what's happening on your end?- Public reply · Connor Webb 24 Nov 2025 15:07Hi Dan, I've got this. Let me check what's going on. Can you try a fresh search right now and let me know if it's still slow? I'll also check our system metrics on my end to see what's happening.
- Public reply · Dan Hosken 25 Nov 2025 16:12Still seeing the slowness. Tried searches several times and they're all taking far longer than usual. Nothing's changed on our end that I know of.
- Internal note · Connor Webb 26 Nov 2025 09:20Checked system logs. Nightly refresh queued and processing. High load impacting query performance across infrastructure. Made adjustments to balance load.
- Public reply · Connor Webb 26 Nov 2025 16:23Hi Dan, thanks for your patience. We've identified the cause: a spike in system load across our infrastructure was affecting query performance. We've balanced the load and made adjustments. Can you try a search now and let me know if performance is back to normal?
- Status change · 30 Nov 2025 23:59
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