Duplicate client records in the brain

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Pentreath Cold Chain · Duplicate client records in the brain

Customer reported duplicate records for clients appearing in the brain after a manual connector refresh. Bethan Lister investigated the deduplication issue.

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What happened

What this says

As at Fri 9 Oct 2026

Customer reported duplicate records for clients appearing in the brain after a manual connector refresh. Bethan Lister investigated the deduplication issue.

Problem: Dan Hosken noticed duplicate entries for the same clients with different IDs after running a manual refresh of the main data connector. Handling: Bethan Lister asked whether the source system contained actual duplicate records or if duplication was occurring only in the brain, to determine whether the issue was in the connector or the brain itself. Outcome: No resolution documented in the ticket content provided.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)456

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created · Dan Hosken 21 Oct 2025 15:32
We've noticed duplicate records appearing for a number of our clients in the brain. They show up in searches with the same underlying data, same client name and contact details but different IDs. We're getting two records where there should be one. This started after we ran a manual refresh of our main data connector yesterday. Can you help us understand what's gone wrong?
Public reply · Bethan Lister 21 Oct 2025 23:08
Thanks for reporting this. Just so I've got this right, you're seeing duplicate entries for the same clients with different IDs after your refresh run? That sounds like a deduplication issue. Can you check something for us: in your source system, are there actually two records with the same client name and email, or is it only appearing twice in the brain? That'll help me figure out if we need to clean this up on the connector side or in the brain itself. Let me know what you find. Thanks, Bethan
Status change · Bethan Lister 27 Oct 2025 10:02
Status change · 31 Oct 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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