Invoice amount query
Ticketclosed
Pentreath Cold Chain · Invoice amount query
Dan queried the renewal invoice amount, noting a discrepancy from contract negotiations and asking about an expected discount. Connor confirmed renewal at standard Growth rate and offered loyalty pricing for future years.
What happened
What this says
As at Fri 9 Oct 2026Dan queried the renewal invoice amount, noting a discrepancy from contract negotiations and asking about an expected discount. Connor confirmed renewal at standard Growth rate and offered loyalty pricing for future years.
Problem: renewal pricing dispute; customer believes a discount based on contract history should apply to the renewal invoice.
Handling: Connor reviewed the renewal terms and confirmed the subscription renews at standard rate under the contract period. He offered to discuss loyalty pricing for future years.
Watch: customer raised pricing objection at renewal. Evidence does not show whether Dan accepted the explanation or if further negotiation occurred. No clear resolution shown.
Details
Updated 9 Oct 26Trail
Public reply · Dan Hosken 9 Jul 2025 10:41Also, I recall we discussed a potential discount based on our contract history. Is that reflected in the amount?- created · Dan Hosken 9 Jul 2025 12:00Hi, I need clarification on the invoice we received for next year's renewal. The amount shown is different from what we discussed during contract negotiations.
- Public reply · Connor Webb 9 Jul 2025 14:05Thanks for flagging this, Dan. Let me check the details of your renewal invoice. Could you share the invoice number so I can pull up the exact breakdown? Cheers, Connor
- Public reply · Connor Webb 11 Jul 2025 10:07I've reviewed your renewal terms. Your Growth subscription renews at the standard rate for your contract period. We can discuss loyalty pricing for future years if you'd like. Let me know if you have other questions about the invoice. Cheers, Connor
- Status change · 25 Jul 2025 23:59