Export function shows incomplete data

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Pentreath Cold Chain · Export function shows incomplete data

Dan exported temperature-excursion records to CSV and found two fields (excursion temperature and duration) were blank despite being visible in the brain. Bethan confirmed a bug in CSV export handling and provided a JSON export workaround.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Dan exported temperature-excursion records to CSV and found two fields (excursion temperature and duration) were blank despite being visible in the brain. Bethan confirmed a bug in CSV export handling and provided a JSON export workaround.

Problem: CSV export function loses temperature and duration field values, even though the data displays correctly in the UI; affects compliance checks and manual record validation.

Handling: Bethan reproduced the bug and identified it as a data serialization issue specific to CSV format. She provided an immediate workaround (JSON export) and logged the bug for engineering in the next release.

Watch: low priority but recurring; shows a gap in export function robustness.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelweb

First response (min)514

CSAT5

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created · Dan Hosken 8 Aug 2024 09:55
When I export a set of records to CSV, some fields are coming through empty even though the data exists in the brain. I'm exporting temperature-excursion tickets for the past month. The excursion temperature and duration fields are blank in the export but they're showing fine in the interface. Tried exporting again and same issue. Not urgent but it's making manual checks harder.
Public reply · Bethan Lister 8 Aug 2024 18:29
I've picked this up. Just to confirm, the fields show in the view but not in the export? Can you tell me which export format you're using (CSV, JSON, etc.) and roughly how many records are in the export?
Public reply · Dan Hosken 12 Aug 2024 11:36
It's CSV. Roughly two hundred records. I've attached the export file. The issue is only in those two fields, everything else exports fine.
Public reply · Bethan Lister 12 Aug 2024 16:35
Thanks, I've reproduced it. It's a bug in how we handle temperature data in CSV exports. The workaround for now is to use JSON format, which exports the data correctly. I've logged this for our engineering team to fix in the next release. JSON export should give you what you need. Thanks, Bethan
Status change · Bethan Lister 19 Aug 2024 12:48
Status change · 23 Aug 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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