Bug: account names not displaying consistently in search

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Merriott Lyle Distribution · Bug: account names not displaying consistently in search

Deepa reports that account names display inconsistently in search: some show full company names, others show abbreviated versions for the same account. Connor identifies that the name field maps to two different sources depending on branch assignment.

Priority normal

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What happened

What this says

Current to 13 Oct 26

Deepa reports that account names display inconsistently in search: some show full company names, others show abbreviated versions for the same account. Connor identifies that the name field maps to two different sources depending on branch assignment.

Problem: Inconsistent account name display in search results confuses branch teams trying to match their queries.

Handling: Connor investigated the field mapping and discovered that the account name field pulls from two sources depending on branch: the CRM short name for some, the full legal name for others. He identified this as a mapping quirk from initial setup and proposed standardizing to always show the full legal name.

Watch: Inconsistent data presentation degrades user confidence. Standardization improves data quality and search usability.

AI · claude-haiku-4-5-20251001 · 13 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

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First response (min)74

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created · Deepa Chauhan 20 Nov 2025 11:55
Hi Connor, we've spotted a display issue in the search. When we look up an account, the name field sometimes shows the full company name and sometimes shows an abbreviated version, even for the same account. It's making it harder for the branch teams to match what they typed. Can you take a look? Thanks, Deepa.
internal_note · Connor Webb 20 Nov 2025 13:05
Checked the field mapping. The display pulls from two sources depending on the account's branch assignment, the CRM short name for some branches, the full legal name for others. This is a mapping quirk from initial setup, not a bug in the brain itself. Will propose standardisation to Deepa.
public_reply · Connor Webb 20 Nov 2025 13:09
Thanks for reporting that. I've checked your configuration and found the root cause: the account name field is pulling from two different sources depending on which branch the account is linked to. This is a remnant from the initial setup and we can fix it. We'll standardise it to always show the full legal name, which should clear things up for the teams. I'll get that pushed through and let you know once it's live. Cheers, Connor.
status_change · Connor Webb 8 Dec 2025 10:57
status_change · 12 Dec 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

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Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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