Salesforce data not refreshing
Ticketclosed
Copperwick Logistics: documents · Salesforce data not refreshing
Salesforce data stale; nightly refresh not completing due to API rate limit triggered by customer bulk data import. First response 254 minutes. Created 28 Jul 2026, resolved 5 Aug 2026, closed 9 Aug 2026.
What happened
What this says
Current to 11 Oct 26Salesforce data stale; nightly refresh not completing due to API rate limit triggered by customer bulk data import. First response 254 minutes. Created 28 Jul 2026, resolved 5 Aug 2026, closed 9 Aug 2026.
Problem: Tyler Nguyen reported stale Salesforce data and incomplete nightly refresh. Bethan Lister diagnosed an API rate limit triggered by the customer's finance team bulk loading payables. Handling: Root cause identified on 30 Jul 2026. Bethan flagged the need for retry logic in engineering and advised Tyler on timing bulk operations. Watch: API rate limits triggered by customer-side bulk operations can breach data freshness SLAs; document scheduling guidance.
Details
Updated 9 Oct 26Trail
created · Tyler Nguyen 28 Jul 2026 11:12Hi, we're not seeing fresh data in the brain from Salesforce. The last update was a couple of days ago and the nightly refresh doesn't seem to be picking up our latest records. Can you check what's happening?- public_reply · Bethan Lister 28 Jul 2026 15:26Thanks, Tyler. I've picked this up. Just so I've got this right, the nightly refresh hasn't run successfully for a couple of days? Can you check your Snowflake task history and tell me if you see any error logs? Also, did anything change in your Salesforce setup recently: new fields, a sync rule update, or an API change?
- public_reply · Bethan Lister 30 Jul 2026 09:53Tyler, I looked at the connector logs on our end and it looks like the Salesforce API hit a rate limit recently. That's blocking the refresh from pulling the latest data. I've raised this with our engineering team to add retry logic, but in the meantime can you check if your Salesforce org made any bulk changes that might have triggered the limit?
- public_reply · Tyler Nguyen 30 Jul 2026 11:30Yes, we did run a data import job recently, our finance team was loading payables into Salesforce. I didn't realise that would affect the brain's refresh. Should we reschedule bulk operations for off-hours?
- status_change · 9 Aug 2026 23:59