Dashboards showing old data - refresh not working

Ticketclosed

Lindqvarn Retail: documents · Dashboards showing old data - refresh not working

Nightly refresh not completing; e-commerce connector timing out. Fixed within 24 hours; customer satisfied.

Priority high

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What happened

What this says

Current to 11 Oct 26

Nightly refresh not completing; e-commerce connector timing out. Fixed within 24 hours; customer satisfied.

Problem: The nightly refresh didn't complete on 22 Jul 2026, leaving dashboards stale; the e-commerce connector was timing out. Handling: Bethan identified the timeout, fixed the connector issue and restarted the refresh, completing at 08:20 on 23 Jul 2026. Customer confirmed dashboards updated and acknowledged the quick resolution. Watch: Data freshness issues on this connector may recur; monitor for similar patterns.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)136

Incidentinc_2026_07_refresh

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created · Johan Berglund 22 Jul 2026 09:42
Hi, I'm Johan from e-commerce. Our dashboards are still showing customer data from yesterday. The nightly refresh isn't working. Our team relies on up-to-date numbers for today's planning, so this is quite urgent.
public_reply · Bethan Lister 22 Jul 2026 11:58
Thanks for reaching out, Johan. I've picked this up. I can see the refresh process didn't complete this morning. We're investigating with our platform team now. Should be resolved shortly. Can you try refreshing your browser in the meantime?
internal_note · Bethan Lister 23 Jul 2026 10:30
Fixed platform issue - e-commerce connector was timing out. Refresh restarted and completed at 08:20 this morning. All customer data updated.
public_reply · Johan Berglund 23 Jul 2026 14:53
Thanks for sorting that so quickly. I can see the dashboards are refreshed now. That was a stressful few hours not having current data. When you've fixed it on your side, can you let us know so we're not caught off guard like this again?
status_change · Bethan Lister 23 Jul 2026 16:09
status_change · 27 Jul 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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