Dashboard showing stale data

Ticketclosed

Lindqvarn Retail: documents · Dashboard showing stale data

Karin Sjöberg reported a dashboard displaying yesterday's data instead of current information. Bethan Lister escalated to the platform team to investigate refresh timing issues.

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What happened

What this says

Current to 11 Oct 26

Karin Sjöberg reported a dashboard displaying yesterday's data instead of current information. Bethan Lister escalated to the platform team to investigate refresh timing issues.

Problem: A customer dashboard showed data from the previous day rather than the nightly refresh, affecting decision-making. Handling: Bethan acknowledged the issue, clarified the timeline, and escalated to the platform team immediately. Root cause and resolution are not shown in the ticket. Watch: Data freshness failure threatens customer value and trust in the brain.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelweb

First response (min)124

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Trail

internal_note · Bethan Lister 9 Apr 2026 09:32
Checking reports of stale dashboard data. May be related to refresh timing. Will investigate and escalate if needed.
created · Karin Sjöberg 9 Apr 2026 10:35
Hi, one of our dashboards isn't showing the most recent customer data. It looks like it's showing yesterday's information even though it's now mid-morning. Can you look into this?
public_reply · Bethan Lister 9 Apr 2026 12:39
Hi Karin, just so I've got this right, your customer dashboard is showing data from the previous day rather than the nightly refresh. I've looped in our platform team to check the refresh logs. I'll update you as soon as we know more. Thanks, Bethan
status_change · Bethan Lister 16 Apr 2026 10:14
status_change · 20 Apr 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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