Tickets not syncing

Ticketclosed

Clonvara Insurance Services: documents · Tickets not syncing

Connector status showed active but stopped pulling records; BB-Demo reset rate limit issue, sync resumed.

Priority normal

made from

What happened

What this says

Current to 11 Oct 26

Connector status showed active but stopped pulling records; BB-Demo reset rate limit issue, sync resumed.

Problem: Ticket system connector status showed connected but stopped pulling new records for several days. Handling: First response 448 minutes. Bethan diagnosed rate limit issue in logs; reset connector and restarted sync. Watch: Slow first response affected experience; stale data for multiple days indicates freshness risk.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)448

Helpdeskmade from

Trail

created · Cian Farrell 2 Jul 2026 15:22
Hi, the connector for our ticket system hasn't been pulling new records for several days. The status shows connected but no new data is coming in. Can you investigate?
public_reply · Bethan Lister 2 Jul 2026 22:50
Hi Cian, thanks for reporting this. Just so I've got this right: the connector status page shows connected and active, but you're not seeing new records load? Can you check whether the API credentials are still current on your end? That's usually the culprit. Let me know and I can check our side. Thanks, Bethan
public_reply · Cian Farrell 3 Jul 2026 14:56
Yes, that's right. We checked the credentials and they're still valid. We didn't make any changes on our end.
public_reply · Bethan Lister 6 Jul 2026 10:51
Got it. I've looked at our logs and found the issue, your connector is hitting a rate limit because the connection's not being refreshed properly. I've reset it on our end and restarted the sync. You should start seeing records come through in the next few minutes. Let me know if you hit any issues. Thanks, Bethan
status_change · Bethan Lister 6 Jul 2026 10:53
status_change · 10 Jul 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B