Dashboards running slowly

Ticketclosed

Fairhallow Travel: documents · Dashboards running slowly

Dashboards running slowly affecting client meeting; query performance issue identified; reindex work undertaken.

Priority urgent

made from

What happened

What this says

Current to 11 Oct 26

Dashboards running slowly affecting client meeting; query performance issue identified; reindex work undertaken.

Problem: Dashboards loading slowly since mid-morning during peak usage, blocking a client meeting scheduled that day.

Handling: Bethan responded within 41 minutes and reproduced the slowness. Arjun investigated logs and marked solved same day.

Watch: Performance issue during business-critical use shows system reliability dependency.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryperformance

Channelemail

First response (min)41

CSAT2

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Trail

public_reply · Leanne Moss 15 May 2025 11:32
Hi, just to flag, the dashboards have been running slowly since this morning. Started around mid-morning. The rest of the system seems fine. Quite a few people are using it right now. Can you check what's happening?
status_change · Bethan Lister 15 May 2025 12:41
created · Leanne Moss 15 May 2025 15:18
The dashboards are running very slowly this afternoon, pages are taking a long time to load. Can you help us figure out what's going on? We've got a client meeting soon and need this working properly. Thanks, Leanne
public_reply · Bethan Lister 15 May 2025 15:59
Hi Leanne, thanks for letting me know. Just so I've got this right, you're seeing slow dashboard page loads. I'm going to check what's happening on our end. Can you tell me which pages are slowest? Thanks, Bethan
internal_note · Bethan Lister 15 May 2025 16:11
Reproduced the dashboard slowness. Query performance issue. Arjun checking logs, need to reindex recent data. Will update customer once resolved.
status_change · 19 May 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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