What happened
What this says
Current to 11 Oct 26Sales engineer Jas Dhillon requested access to the dashboards builder for prospect conversations; Bethan Lister confirmed feature is available on Growth tier and directed him to check admin permissions.
Problem: Jas Dhillon wanted to build custom dashboards showing customer product usage for sales conversations but lacked access. Handling: Bethan Lister confirmed dashboard builder is included on Growth tier and directed him to check with his account admin about user group permissions. She offered to investigate further if permissions were correct but access still unavailable.
Details
Updated 9 Oct 26Trail
- created · Jas Dhillon 15 Jul 2026 08:41Hi, I'd like to get access to the dashboards feature in the brain. I'm a sales engineer and I want to build a view of customer product usage for conversations with prospects. Currently I can search and view pages, but I can't build or save custom dashboards. Can you add that permission for me?
- public_reply · Bethan Lister 15 Jul 2026 18:32Hi Jas, just so I've got this right, you want to build custom dashboards to show customer product usage to prospects. Nice use case. Dashboard builder is available to all users on Growth plans, so you should have access already. Check with Nathan (your admin) that you're in the right user group. If you've got the right permissions but still can't build dashboards, let me know and I'll dig into it. Thanks, Bethan
- status_change · 26 Jul 2026 23:59