What happened
What this says
Current to 11 Oct 26Luke Oakes asked how to build a dashboard to track job tickets and contract values. Olivia Grant explained Starter includes dashboard builder with templates. Customer built dashboard successfully 18 Jun 2025.
Problem: Luke wanted a dashboard combining job tickets and contract values but was unsure whether to start with a template or build from scratch.
Handling: Olivia explained Starter includes the dashboard builder and directed Luke to standard templates on the Dashboards page. Luke found the templates immediately and began building.
Watch: Quick progression from inquiry to active feature use shows healthy engagement. Dashboards are a Starter feature; no upsell trigger here.
Details
Updated 9 Oct 26Trail
- created · Luke Oakes 17 Jun 2025 17:26We want to create a dashboard to track our job tickets and contract values in one place. Is there a template we can start with, or do we build from scratch? Luke
- public_reply · Olivia Grant 17 Jun 2025 20:52Hi Luke, the Starter tier includes access to our dashboard builder. You can start with a blank dashboard or pick from a few standard templates, templates are at the bottom of the Dashboards page. Can you try that and tell me what you see? Thanks, Olivia
- public_reply · Luke Oakes 18 Jun 2025 12:29Perfect, found the templates. We're building one now. Thanks!
- status_change · 5 Jul 2025 23:59