Missing delivery dates in dashboards

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Brannock Medical Supplies: documents · Missing delivery dates in dashboards

About 20% of orders in the dashboard lacked delivery dates despite the dates existing in the source CRM. Bethan Lister diagnosed a data mapping issue requiring platform team review. Solved by 8 Apr 2026, 27 days later.

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What happened

What this says

Current to 11 Oct 26

About 20% of orders in the dashboard lacked delivery dates despite the dates existing in the source CRM. Bethan Lister diagnosed a data mapping issue requiring platform team review. Solved by 8 Apr 2026, 27 days later.

Problem: Delivery dates began disappearing from the orders dashboard on 12 Mar 2026, affecting about 20% of records. Helen Varley confirmed the dates were present in the source system but weren't being indexed.

Handling: Bethan Lister confirmed the issue was a data mapping problem and escalated to the platform team to review connector configuration. The ticket was solved by 8 Apr 2026, 27 days after creation.

Watch: A 27-day resolution for missing data in a critical dashboard is concerning. Confirm the root cause was a one-off misconfiguration or a systemic issue. If recurrent, data quality needs closer monitoring.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelemail

First response (min)392

CSAT1

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Trail

created · Helen Varley 12 Mar 2026 16:41
We're seeing blank cells in the delivery date column of the orders dashboard. Started on Tuesday. It's affecting maybe 20 percent of records. The dates are in the CRM, they're just not syncing through. Can you fix this?
public_reply · Bethan Lister 12 Mar 2026 23:13
Hi Helen, I can see the issue. Can you share a couple of examples of orders with missing dates? I'll trace where they're being dropped. Thanks, Bethan
public_reply · Helen Varley 13 Mar 2026 09:20
I've emailed you a list. The delivery dates are definitely there in the source system. They just aren't showing up in the brain. Thanks, Helen
internal_note · Bethan Lister 13 Mar 2026 13:40
Confirmed: delivery dates exist in source but aren't being indexed to the brain. This is a data mapping issue. Needs platform team to review the connector configuration.
status_change · Bethan Lister 8 Apr 2026 16:18
status_change · 12 Apr 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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