Order records showing duplicates
Ticketclosed
Brannock Medical Supplies: documents · Order records showing duplicates
Helen Varley reported some order records appearing twice in the brain. She flagged it proactively as a data quality issue affecting analytical accuracy. Bethan Lister committed to investigating the root cause.
What happened
What this says
Current to 11 Oct 26Helen Varley reported some order records appearing twice in the brain. She flagged it proactively as a data quality issue affecting analytical accuracy. Bethan Lister committed to investigating the root cause.
Problem: Helen Varley spotted duplicate order records and flagged them proactively, noting the issue affected reporting accuracy. She was clearly engaged with the product and wanting to keep data clean.
Handling: Bethan Lister acknowledged this as exactly what they want to catch and committed to investigating whether duplicates originated in the source system or from the connector indexing the same record twice. The ticket was solved by 12 Dec 2025, 21 days after creation.
Watch: A decision-maker actively monitoring data quality is a positive signal. Track whether duplicates recur and whether they correlate with a pattern.
Details
Updated 9 Oct 26Trail
created · Helen Varley 21 Nov 2025 08:54Hi, we've been getting great value from the brain, but I've spotted a small issue with our order records - some of them are showing up twice. It's nothing major, just wanted to flag it so we can get it cleaned up and keep our analysis on track. Any quick thoughts?- public_reply · Bethan Lister 21 Nov 2025 14:09Hi Helen, cheers for flagging that: that's exactly the sort of thing we want to catch early. Duplicates usually come from one of two places: either the source system has duplicate records (worth checking), or the connector has indexed it twice. I'll dig into this for you: I'll take a look at a couple of those records and get to the bottom of it. Shouldn't be a problem to sort out. Thanks, Bethan
- status_change · 16 Dec 2025 23:59