CRM connector has stopped syncing

Ticketclosed

Brannock Medical Supplies: documents · CRM connector has stopped syncing

CRM connector halted new data sync for a week; records in the brain went stale. Bethan Lister asked diagnostic questions about recent system changes and API permissions to identify the cause.

Priority normal

made from

What happened

What this says

Current to 11 Oct 26

CRM connector halted new data sync for a week; records in the brain went stale. Bethan Lister asked diagnostic questions about recent system changes and API permissions to identify the cause.

Problem: The CRM connector stopped indexing new data; Brannock Medical Supplies' records were stale for a week. Sunita Bains reported that orders and updates weren't coming through despite the source system being healthy.

Handling: Bethan Lister asked diagnostic questions about recent CRM changes, system updates, and API permission changes, which are the most common causes. The ticket was solved by 14 Jul 2025, 11 days after creation.

Watch: Data freshness is core to the brain's value. A connector that stops feeding data without warning is a high-urgency issue for any customer.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)303

Helpdeskmade from

Trail

created · Sunita Bains 3 Jul 2025 14:32
Hi, our CRM connector looks like it's not pulling any new data. The records we're seeing in the brain are the same as they were a week ago - no new orders or updates coming through. I checked and our CRM system itself is fine, so it's something on our side or with the connector. Can you help?
public_reply · Bethan Lister 3 Jul 2025 19:35
Hi Sunita, I've picked this up. Can you tell me: did anything change on your CRM recently? An update, a new field, a permissions change? Those are the most common reasons a connector stops syncing. Also, can you check your CRM's API permissions for the BB-Demo service account and make sure they haven't been restricted? Let me know what you find. Thanks, Bethan
status_change · Bethan Lister 14 Jul 2025 12:34
status_change · 18 Jul 2025 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B