Data stale after refresh failure

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Brannock Medical Supplies: documents · Data stale after refresh failure

Helen Varley reported data stale for multiple days: last refresh completed Wednesday 02:00, with no refreshes on Wednesday or Thursday nights. Bethan Lister identified the finance connector timing out and stalling the entire refresh. Issue was resolved on 25 Mar 2025.

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What happened

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Current to 11 Oct 26

Helen Varley reported data stale for multiple days: last refresh completed Wednesday 02:00, with no refreshes on Wednesday or Thursday nights. Bethan Lister identified the finance connector timing out and stalling the entire refresh. Issue was resolved on 25 Mar 2025.

Problem: Nightly refresh failed for two consecutive nights due to finance connector pull timing out, leaving data stale and affecting business intelligence. Handling: Bethan identified and resolved the root cause. Internal notes indicate it required platform-level fixes for batch handling. Watch: Data volume growth in finance is outpacing current batch capacity.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelchat

First response (min)83

CSAT5

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created · Helen Varley 21 Mar 2025 15:45
Data's looking stale. Last refresh was on Wednesday at 02:00 and it's Friday afternoon now. We should have had refreshes on Wednesday and Thursday nights but nothing's coming through. What's the issue?
public_reply · Bethan Lister 21 Mar 2025 17:08
Hi Helen, I can see the refresh is running but stalling partway through. I'm checking what's causing it. Back to you soon. Thanks, Bethan
internal_note · Bethan Lister 25 Mar 2025 10:52
Finance connector pull is running much longer than usual, timing out the whole refresh. Recent data volume increase is the cause. Needs platform-level fix for batch handling.
public_reply · Helen Varley 25 Mar 2025 14:40
Brilliant, the refresh has just completed. Data's fresh again. Thanks, Helen
status_change · Bethan Lister 25 Mar 2025 16:06
status_change · 29 Mar 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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