Bethan Lister

Remove departed users: bulk access removal

Ticketclosed

Brannock Medical Supplies: documents logo Brannock Medical Supplies: documents · Remove departed users: bulk access removal

Helen Varley requested bulk removal of six departed users from the brain. Bethan Lister offered to handle removal on BB-Demo's side, explaining that the customer UI did not yet support bulk removal but BB-Demo had backend tools for this operation.

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What happened

What this says

Current to 11 Oct 26

Helen Varley requested bulk removal of six departed users from the brain. Bethan Lister offered to handle removal on BB-Demo's side, explaining that the customer UI did not yet support bulk removal but BB-Demo had backend tools for this operation.

Problem: Six users had departed and needed to be deprovisioned from the system. Handling: Bethan offered efficient backend bulk removal on BB-Demo's side, noting the customer UI tool does not yet support bulk operations. This shows good operational support. Watch: Customer-facing bulk user removal tool is a minor feature gap.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

Details

Updated 9 Oct 26
Prioritylow
Statusclosed
Categoryaccess_permissions
Channelemail
First response (min)807
CSAT5
Helpdeskmade from

Trail

  1. Helen Varley
    created · Helen Varley 14 Jan 2025 08:01
    We've had some recent departures. I need to remove six users from the brain who are no longer with us. I have their names and email addresses. Can you do this in bulk? Is there an option in the UI, or do I need to go one by one? Can you handle it on your end?
  2. Bethan Lister
    public_reply · Bethan Lister 14 Jan 2025 21:28
    Hi Helen, Send me the six names and email addresses and I'll remove them in one go on our side. That's fastest: you don't have a bulk removal tool in the UI yet, but we do on our end. Once I remove them they're locked out immediately. Thanks, Bethan
  3. Bethan Lister
    status_change · Bethan Lister 10 Feb 2025 10:55
  4. status_change · 14 Feb 2025 23:59
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