New user cannot log in

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Brannock Medical Supplies: documents · New user cannot log in

Sunita Bains reported a new key-account manager could not log in despite being added to the correct Salesforce user group. Bethan Lister diagnosed a likely sync gap between Salesforce and the brain's provisioning system and began investigating.

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What happened

What this says

Current to 11 Oct 26

Sunita Bains reported a new key-account manager could not log in despite being added to the correct Salesforce user group. Bethan Lister diagnosed a likely sync gap between Salesforce and the brain's provisioning system and began investigating.

Problem: New user onboarding failed due to a sync mismatch between Salesforce user groups and the brain's provisioning system. Handling: Bethan correctly identified the probable cause and asked for the user's email to check provisioning logs and resync if needed. Watch: This indicates potential friction in onboarding new team members, which could slow adoption and time-to-value.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Updated 9 Oct 26

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Statusclosed

Categoryaccess_permissions

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First response (min)339

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created · Sunita Bains 11 Dec 2024 15:44
A new key-account manager joined us last week and still cannot access the brain. I added them to the Growth user group in Salesforce like the others, and their email and name look correct in the system. They're getting a not authorised error when they try to log in. Can you help?
public_reply · Bethan Lister 11 Dec 2024 21:23
Hi Sunita, Can you send me their email address? I'll check the provisioning logs to see if they've been created in the brain. If they're in Salesforce but not the brain, the sync may be out of step and I can resync it. Thanks, Bethan
status_change · Bethan Lister 20 Dec 2024 15:06
status_change · 24 Dec 2024 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B