Dashboard data not refreshing overnight

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Brannock Medical Supplies: documents · Dashboard data not refreshing overnight

Sunita Bains reported dashboard pipeline data not refreshing overnight due to large volume of new deal data. Bethan increased the connector timeout window to allow full sync completion.

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What happened

What this says

Current to 11 Oct 26

Sunita Bains reported dashboard pipeline data not refreshing overnight due to large volume of new deal data. Bethan increased the connector timeout window to allow full sync completion.

Problem: Sunita Bains reported the nightly refresh had not completed since Thursday morning. Pipeline data was stale and missing latest deal updates. The Salesforce connector was timing out.

Handling: Bethan identified that large volume of new deal data was causing the refresh to exceed the timeout and fail before 07:00. She increased the timeout window on the connector to allow full refresh completion.

Watch: This is a data freshness issue affecting SLA. The fix was a configuration change. Monitor to ensure refresh completes reliably.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelemail

First response (min)232

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created · Sunita Bains 11 Oct 2024 11:47
Hi, the pipeline data on our dashboard isn't fresh. The nightly refresh hasn't completed since last Thursday morning, and we're not seeing the latest deal updates. Can you check the logs and see what's holding up the sync?
public_reply · Bethan Lister 11 Oct 2024 15:39
Hi Sunita, I've found the issue. Your Salesforce connector is timing out during the nightly sync because there's a large volume of new deal data coming through. The refresh starts but doesn't finish before 07:00. I'm increasing the timeout window on your connector now, that should let the full refresh complete overnight. Cheers, Bethan.
status_change · Bethan Lister 16 Oct 2024 10:00
status_change · 20 Oct 2024 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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Data	Records
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Invoices	101
Events	49
News items	56

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