Dashboard timing out on load

Ticketclosed

Wexmoor Property Group: documents · Dashboard timing out on load

Dana reported the tenant management dashboard timing out when loading. Bethan identified a filter configuration bug in the dashboard builder that was pulling the full dataset.

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Current to 11 Oct 26

Dana reported the tenant management dashboard timing out when loading. Bethan identified a filter configuration bug in the dashboard builder that was pulling the full dataset.

Problem: The tenant management dashboard took several minutes to load and then timed out, affecting the team's regular workflow. Handling: Bethan identified through query logs that the filter was not being applied correctly, causing the query to pull the full dataset instead of the filtered set. She identified this as a bug in the dashboard builder's filter configuration and escalated to the platform team for a fix. Watch: Bug in dashboard builder could affect other customers building complex dashboards. Ticket shows issue identified but customer confirmation of fix is not visible.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelweb

First response (min)103

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created · Dana Whitaker 16 Jun 2026 08:53
We had an issue yesterday with one of our dashboards - the tenant management dashboard took several minutes to load and then timed out. This is one we use regularly so it's affecting our team. It was working fine the day before. Can you look into what's happening?
public_reply · Bethan Lister 16 Jun 2026 10:36
Hi Dana, thanks for reporting. Just so I've got this right: the tenant management dashboard is timing out when you try to load it. A few things that'll help me track this down: 1. Is it happening for all users or just the one team member? 2. Have they tried a different browser or device? 3. Roughly how many tenant records are in your system? Let me know and I can dig into the query performance on our end. Thanks, Bethan
internal_note · Bethan Lister 16 Jun 2026 11:35
Checked the query logs for the tenant dashboard. The filter isn't being applied correctly, so it's pulling the full dataset instead of the filtered set. This causes the query to run huge and time out. Bug in the dashboard builder's filter configuration. Reproduced on staging. Escalated to platform for a fix.
status_change · Bethan Lister 25 Jun 2026 17:15
status_change · 29 Jun 2026 23:59

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