Nightly refresh didn't run

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Harrowden Foods: documents · Nightly refresh didn't run

Gemma Holt reported the nightly refresh didn't run on 21 Jul 2026, causing dashboards to go stale during retailer calls. Bethan Lister identified a schema validation error on the BB-Demo platform within 35 minutes and confirmed a fix was being deployed.

Priority high

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What happened

What this says

Current to 11 Oct 26

Gemma Holt reported the nightly refresh didn't run on 21 Jul 2026, causing dashboards to go stale during retailer calls. Bethan Lister identified a schema validation error on the BB-Demo platform within 35 minutes and confirmed a fix was being deployed.

Problem: The nightly refresh failed to run on 21 Jul 2026, leaving dashboards stale and blocking access to current order data needed for same-day retailer calls. Gemma Holt reported this at 12:44.

Handling: Bethan Lister responded at 13:19 (35 minutes later), confirmed the refresh failure was BB-Demo's issue (schema validation error in the data pipeline), and stated Ewan Pryce was deploying a fix. The ticket was solved by 2026-07-24.

Watch: Data freshness is core to value. This was a platform-level incident with a quick resolution, but monitor whether similar failures occur.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelweb

First response (min)35

CSAT4

Incidentinc_2026_07_refresh

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Trail

created · Gemma Holt 21 Jul 2026 12:44
The nightly refresh didn't run on 21 Jul 2026, the dashboards haven't updated since yesterday morning and the account managers are starting to ask about this morning's orders. We've got retailer calls lined up today and this makes us look bad if we can't pull the latest numbers together. Can you look into what happened and let us know when it's back up? We need the dashboards refreshed before the morning stand-up if possible. Cheers, Gemma
public_reply · Bethan Lister 21 Jul 2026 13:19
Thanks, Gemma. I've picked this up and the platform team are looking at it right now. The refresh failed overnight and we've found the issue on our side. Ewan's working on a fix, should have an update within a couple of hours. Thanks, Bethan
internal_note · Bethan Lister 21 Jul 2026 14:51
Refresh failed overnight 21 Jul 2026. Logs show schema validation error in the data pipeline, issue is on platform. Ewan to deploy fix and re-run refresh.
status_change · Bethan Lister 24 Jul 2026 14:11
status_change · 28 Jul 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Data	Records
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Calls	1,382
Email threads	2,122
Support tickets	789
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Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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