Request for export functionality in the service view

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Harrowden Foods: documents · Request for export functionality in the service view

Customer service manager requested export functionality to avoid manually copying search results to spreadsheet for weekly commercial reviews. Bethan probed the use case to scope the feature.

Priority normal

made from

What happened

What this says

Current to 11 Oct 26

Customer service manager requested export functionality to avoid manually copying search results to spreadsheet for weekly commercial reviews. Bethan probed the use case to scope the feature.

Problem: Kelly is manually exporting search results to spreadsheet weekly because the brain lacks export functionality. Handling: Bethan took a smart approach - confirmed the use case, asked about frequency and format preferences, and clarified scope. Watch: This reveals healthy usage identifying complaint patterns, but also a usability gap. Kelly is showing value realization but hitting a product limitation. This is a feature request opportunity, but an interim solution using dashboards with export could unlock more value without waiting for a roadmap item.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryfeature_request

Channelemail

First response (min)265

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created · Kelly Sharpe 27 Apr 2026 09:51
Hi, we've been using the brain really effectively to pull together service inquiry summaries for the retailer complaints we receive. It's helping us spot patterns we were missing before. My question is whether there's a way to export those results. At the moment I'm copying everything by hand into a spreadsheet for the commercial team's weekly review, and it's taking a fair amount of time each week. If we could export the data directly from the brain instead, it would save us loads of time. Is that something you could add? Thanks, Kelly
public_reply · Bethan Lister 27 Apr 2026 14:16
Thanks, Kelly. Just so I've got this right, you're looking for a way to export the results from a search in the service view without manual copying, is that right? That's definitely something we could build. Before I escalate it though, a couple of quick questions: how often do you need to do this export, and what format would work best for you, CSV, Excel, PDF? Also, does the commercial team need the complete raw data or would a summary be enough? Understanding the use case will help us design it properly. Thanks, Bethan
status_change · Bethan Lister 30 Apr 2026 10:35
status_change · 4 May 2026 23:59

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