Daily refresh late again

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Veldmaat Payments: documents · Daily refresh late again

Sanne Bakker reported on 2026-09-04 that the daily refresh did not complete by 07:00 due to slow Exact Online sync, repeating the pattern from earlier tickets.

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Current to 11 Oct 26

Sanne Bakker reported on 2026-09-04 that the daily refresh did not complete by 07:00 due to slow Exact Online sync, repeating the pattern from earlier tickets.

Problem: Refresh did not complete by 07:00 on 2026-09-04. The Exact Online merchant sync was running slow, consistent with earlier pattern. Handling: Bethan picked this up on 2026-09-04 at 14:29 (internal note) and responded at 17:41. She asked whether anything had changed on Sanne's end regarding permissions, configuration, or data volume. Watch: This mirrors the pattern from earlier tickets in June and July. Exact Online performance remains a recurring issue affecting Veldmaat's refresh window.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)70

CSAT2

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internal_note · Bethan Lister 4 Sep 2026 14:29
Merchant sync from Exact Online running slow. Refresh not complete by standard time.
created · Sanne Bakker 4 Sep 2026 16:31
Refresh not complete by 07:00 on 4 Sep 2026. Exact Online sync running slow. This is happening repeatedly. See earlier tickets. Need this resolved.
public_reply · Bethan Lister 4 Sep 2026 17:41
Just picked this up. I can see the Exact Online sync ran slow again. Can you tell me if anything changed on your end – access permissions, system configuration, or data volume? Thanks, Bethan
status_change · Bethan Lister 10 Sep 2026 13:02
status_change · 14 Sep 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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