Refresh running late every day

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Veldmaat Payments: documents · Refresh running late every day

Sanne Bakker reported the nightly refresh consistently missing the 07:00 SLA throughout August, completing between 07:45 and 08:15. Bethan investigated whether this was a performance regression or data volume increase on Veldmaat's side.

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What happened

What this says

Current to 10 Oct 26

Sanne Bakker reported the nightly refresh consistently missing the 07:00 SLA throughout August, completing between 07:45 and 08:15. Bethan investigated whether this was a performance regression or data volume increase on Veldmaat's side.

Problem: the nightly refresh was finishing between 07:45 and 08:15 every day in August, consistently breaching the Growth tier 07:00 SLA. Sanne stated this was affecting the team's workflow daily. Handling: Bethan confirmed the pattern from refresh logs and asked whether this was linked to the July incident. Bethan and Kieran investigated whether the issue was a performance regression on BB-Demo's side or a data volume spike on Veldmaat's side. Watch: sustained daily SLA breaches over a full month indicate either a systemic platform issue affecting Veldmaat or a failure to resolve the underlying connector bottleneck identified in May.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelweb

First response (min)39

CSAT5

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Trail

created · Sanne Bakker 20 Aug 2026 13:22
Refresh not complete at 07:00 again. We've been seeing this pattern consistently since late July. The load is running late most mornings. How long will this continue? This is affecting our team's workflow every day.
public_reply · Bethan Lister 20 Aug 2026 14:01
Thanks, I've picked this up. Just so I have this right – is the refresh still running now, or has it finished? What time did it complete this morning?
public_reply · Sanne Bakker 21 Aug 2026 13:56
Finished at 08:15 this morning. That's a breach of the 07:00 SLA. Yesterday it didn't finish until 07:45. This is happening every single day in August and we need it fixed.
internal_note · Bethan Lister 21 Aug 2026 16:23
Refresh consistently late throughout August, finishing between 07:45 and 08:15. Likely related to July refresh incident. Investigate whether this is performance regression or data volume increase on Veldmaat's side.
status_change · Bethan Lister 26 Aug 2026 14:16
status_change · 30 Aug 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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