Refresh failed again – second day
Ticketclosed
Veldmaat Payments: documents · Refresh failed again – second day
Sanne Bakker reported on 2026-07-22 two consecutive overnight refresh failures with identical errors. BB-Demo's platform team identified a regression in a recent release and deployed a fix.
What happened
What this says
Current to 11 Oct 26Sanne Bakker reported on 2026-07-22 two consecutive overnight refresh failures with identical errors. BB-Demo's platform team identified a regression in a recent release and deployed a fix.
Problem: Two consecutive overnight refresh failures with the pipeline hanging in the same place both times. Operations impossible without daily data refresh. Handling: Bethan escalated to the platform team as P1 on 2026-07-22 at 09:16. The platform team identified a regression from a recent release and deployed a fix by 14:39. Bethan told Sanne at 16:23 the fix was deployed and next refresh was expected to complete normally. Watch: A consecutive two-night outage caused by platform regression is a service availability breach for any tier.
Details
Updated 9 Oct 26Trail
created · Sanne Bakker 22 Jul 2026 08:41Second consecutive failure. Yesterday's refresh (started 23:30) never completed. Today's refresh (midnight start) also stalled. Same error both times. Previous ticket shows this is the platform issue, not our side.- public_reply · Bethan Lister 22 Jul 2026 09:16Thanks Sanne. I can see the pattern – the pipeline is hanging in the same place both times. I've escalated this to the platform team as a P1. They're investigating the root cause now. I'll keep you updated as we learn more. Thanks, Bethan
- public_reply · Sanne Bakker 22 Jul 2026 12:21This needs to be resolved urgently. We can't operate without the daily data refresh. What's the ETA for a fix? Sanne
- internal_note · Bethan Lister 22 Jul 2026 14:39Platform team identified the root cause in the recent release. Fix being deployed now. Customer is concerned about SLA breach. This is a service credit issue.
- public_reply · Bethan Lister 22 Jul 2026 16:23Update: the platform team has deployed a fix and is monitoring the next refresh cycle. We expect the nightly refresh to complete normally tomorrow morning. I apologize for the service disruption – this is on us, and we'll ensure it doesn't happen again. Thanks, Bethan
- status_change · 26 Jul 2026 23:59