Refresh not complete at 07:00

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Veldmaat Payments: documents · Refresh not complete at 07:00

Veldmaat Payments' nightly data refresh finished at 07:20 instead of 07:00 on 1 Jun 2026. Bethan Lister identified the Exact Online connector's API responding slowly as the cause, a third-party issue not attributable to BB-Demo.

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Current to 11 Oct 26

Veldmaat Payments' nightly data refresh finished at 07:20 instead of 07:00 on 1 Jun 2026. Bethan Lister identified the Exact Online connector's API responding slowly as the cause, a third-party issue not attributable to BB-Demo.

Problem: Sanne Bakker reported that the nightly refresh did not complete by the 07:00 deadline on 1 Jun 2026, finishing at 07:20. The ticket was marked high priority. Handling: Bethan Lister responded in just over two hours and investigated the refresh logs. She found that the Exact Online connector's API was responding slowly, which slowed the overall job. No errors occurred in BB-Demo's systems and no changes had been made to the customer's data or connectors. Watch: The issue was external to BB-Demo and resolved naturally. Monitor whether the Exact Online connector continues to experience API slowness in future refresh cycles, as a recurring pattern could indicate a deeper issue.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

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First response (min)118

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created · Sanne Bakker 1 Jun 2026 08:55
Refresh not complete at 07:00 again. Started late again, finished 07:20 this morning. Sanne
public_reply · Bethan Lister 1 Jun 2026 10:53
Hi Sanne, I'm seeing the refresh logs. Looks like it kicked off around 22:55 last night but took longer than usual to process the data. Can you confirm if anything changed on your side – added connectors, increased data volume, or any system changes in the past week? Thanks, Bethan
internal_note · Bethan Lister 1 Jun 2026 12:17
Spoke to Sanne. No changes on their side. Refresh job running slower than baseline. Exact Online connector is the bottleneck – their API responding slowly. No errors in ingestion logs. Issue on the API side, not ours.
status_change · Bethan Lister 3 Jun 2026 12:46
status_change · 7 Jun 2026 23:59

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