Refresh not complete at 07:00 Amsterdam

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Veldmaat Payments: documents · Refresh not complete at 07:00 Amsterdam

Refresh not completing by 07:00 Amsterdam time (three delays of 7–18 minutes over three days); Exact Online API pagination is bottleneck; customer indexing tens of thousands of records per run.

Priority high

made from

What happened

What this says

Current to 10 Oct 26

Refresh not completing by 07:00 Amsterdam time (three delays of 7–18 minutes over three days); Exact Online API pagination is bottleneck; customer indexing tens of thousands of records per run.

Problem: Sanne reported refresh delays of 7–18 minutes past the 07:00 target on three consecutive days. Handling: Bethan requested refresh logs and record counts. Sanne provided logs on 6 May 2026 showing Exact Online connector as the bottleneck; tens of thousands of records indexed per run. Internal analysis identified Exact Online API pagination as the cause, not BB-Demo infrastructure.

Watch: Pattern of delays suggests higher-than-baseline load or API response issues on vendor side. No escalation to platform team shown in resolved ticket.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)143

CSAT5

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created · Sanne Bakker 1 May 2026 17:41
Refresh not complete at 07:00 Amsterdam. Last three days: 07:12, 07:18, 07:14. Pattern of delays. Checking on your side? Sanne
public_reply · Bethan Lister 1 May 2026 20:04
Thanks for those timestamps, Sanne. Can you share one of the refresh logs from the past couple of days? That'll let me see where the bottleneck is. Also, how many records are we indexing on each run? Thanks, Bethan
public_reply · Sanne Bakker 6 May 2026 13:53
Logs attached. Ingestion is taking longer than expected. Exact Online connector is the slowest. We're indexing tens of thousands of records per run. Sanne
internal_note · Bethan Lister 6 May 2026 14:13
Logs show Exact Online API responding slowly. Pagination is the bottleneck. Customer's volume is high but manageable. Need Ewan to review connector polling rate.
status_change · Bethan Lister 11 May 2026 14:24
status_change · 15 May 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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