Accounting system connector not yet working

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Veldmaat Payments: documents · Accounting system connector not yet working

Accounting connector failed to load data needed for merchant risk view. Sanne regenerated the API key and reconfigured the connector, which then resumed loading.

Priority high

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What happened

What this says

Current to 10 Oct 26

Accounting connector failed to load data needed for merchant risk view. Sanne regenerated the API key and reconfigured the connector, which then resumed loading.

Problem: The accounting system connector was not loading data required for the merchant risk view, repeating an issue from late January.

Handling: Bethan asked Sanne to confirm the error and check credentials. Sanne found the credential invalid, regenerated the API key, and reconfigured it. Bethan refreshed the connector and confirmed data loading.

Outcome: The new API key resolved the authentication failure.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)83

CSAT5

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created · Sanne Bakker 4 Feb 2026 11:26
Accounting system still not loading. See previous ticket from late January. Same issue again. Need this fixed urgently for the merchant risk view.
public_reply · Bethan Lister 4 Feb 2026 12:49
Just so I've got this right – still no data coming through from your accounting system after the first attempt. Let me check our logs for any auth errors. What was the exact error you saw when you tested the credential? Thanks, Bethan
public_reply · Sanne Bakker 5 Feb 2026 13:47
The credential still shows invalid in the accounting system. I've regenerated the API key and reconfigured it in the connector. Can you check if it loads now?
status_change · Bethan Lister 5 Feb 2026 14:26
internal_note · Bethan Lister 5 Feb 2026 16:42
New API key configured. Connector refreshed. Now loading records. Monitor first sync.
status_change · 9 Feb 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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