Search not filtering by date range

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Brackwell Freight Ltd: documents · Search not filtering by date range

Head of Revenue Operations reports search date filter returns all records instead of filtering by date range. Bethan reproduced the issue and escalated to engineering for fix.

Priority normal

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What happened

What this says

Current to 10 Oct 26

Head of Revenue Operations reports search date filter returns all records instead of filtering by date range. Bethan reproduced the issue and escalated to engineering for fix.

Problem: Date filter in search functionality not applied; filter parameter not passed to API. Handling: Bethan reproduced the bug, confirmed filter ignored, escalated to engineering, and offered workaround (search by account or contact name). Watch: This is a critical search feature failure blocking today's operations review. No fix timeline provided.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)352

CSAT5

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Trail

created · Liam Doherty 19 Mar 2026 10:58
Hi, we're using the search functionality to find recent customer calls but the date filter isn't working properly. When I set a date range, it returns everything instead of just the calls from that specific period. I've tried clearing the cache and reloading the page but no luck. This is blocking us from today's operations review. Can we get this sorted? Cheers, Liam
internal_note · Bethan Lister 19 Mar 2026 16:12
Reproduced the issue. Date filter in search is not being applied - the filter parameter isn't being passed through to the API call. This needs engineering input. Escalating.
public_reply · Bethan Lister 19 Mar 2026 16:50
Thanks, Liam. I've picked this up and can reproduce it - the date filter in search is being ignored when queries are run. I'm escalating to our engineering team for a fix. In the meantime, try searching by account name or contact name instead; that should help you find what you need for the review. I'll update you as soon as we have a fix. Thanks, Bethan
status_change · Bethan Lister 10 Apr 2026 14:58
status_change · 14 Apr 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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