Dashboard performance issue

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Brackwell Freight Ltd: documents · Dashboard performance issue

Dashboard pages, particularly deal detail views, took 30+ seconds to load. A backend query latency spike was detected and resolved, but issue re-occurred during daily retail calls.

Priority normal

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What happened

What this says

Current to 10 Oct 26

Dashboard pages, particularly deal detail views, took 30+ seconds to load. A backend query latency spike was detected and resolved, but issue re-occurred during daily retail calls.

Problem: Liam Doherty reported dashboard sluggishness with deal view pages taking half a minute or more. These numbers are used in daily retail calls. Handling: Support identified a backend query latency spike around 10:45 that resolved by 11:00. Bethan escalated to platform team (Ewan Pryce) for investigation of query logs and backend performance. Watch: Performance issue directly impacts revenue-facing work on retail calls. The spike suggests a query optimization issue or backend resource contention. First response time was slow at 385 minutes.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelemail

First response (min)385

CSAT5

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Trail

internal_note · Bethan Lister 4 Apr 2025 11:36
Dashboard query latency spike detected around 10:45, resolved by 11:00. Appears to be backend-related. Looping in Ewan to investigate query logs and backend performance.
created · Liam Doherty 4 Apr 2025 16:44
Right, so the dashboards have been a bit sluggish the last few days. When the account managers are looking at deal details, the pages are taking way too long to load – sometimes half a minute or more. We need this sorted, because the team's using these numbers in daily retail calls. Can we see what's going on? Cheers, Liam
public_reply · Bethan Lister 4 Apr 2025 23:09
Thanks, Liam. Just so I've got this right – the account managers are seeing slow loading on the deal view pages in the dashboards. I've picked this up with our platform team and they're looking into the backend to see what's causing it. I'll keep you posted with an update as soon as I have more information. Cheers, Bethan
status_change · Bethan Lister 10 Apr 2025 11:36
status_change · 14 Apr 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

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Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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