Yara El Idrissi
Person
Kadewerk Software: documents · admin
Admin and power user at Kadewerk Software, based in Amsterdam. She asks 28% of the organisation's questions, a key-person risk. She has raised Growth-tier needs twice but has so far stayed on Starter.
Who they are
Insight
Current to 12 Oct 26Admin and power user at Kadewerk Software, based in Amsterdam. She asks 28% of the organisation's questions, a key-person risk. She has raised Growth-tier needs twice but has so far stayed on Starter.
Role: Support Operations Lead and platform admin, named as the only admin at the 30 Jul 2025 kickoff. She runs configuration, data checks and dashboards, and 9 tickets are linked to her.
Influence: a hands-on champion and heavy user rather than the signatory. Sanne de Wit led the 2025 calls and wanted to discuss the decision with Maarten. The evidence does not show who signs the renewal.
Watch: she asked 28% of questions in each window given, so the account leans on her. She chose not to upgrade on 19 Jun 2026 but asked for Growth-tier formulas on 8 Sep 2026. Duplicate-record tickets recurred on 20 Aug 2026.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kadewerk Software | Support Operations Lead | admin | yara.elidrissi@kadewerk.example |
Activity
- 8 Sep 2026ticketWould like to see custom metric calculations
- 20 Aug 2026ticketDuplicate records in support tickets database
- 21 Jul 2026ticketDashboards showing stale data
- 16 Jul 2026eventBB-Demo webinar
+26 - 22 Jun 2026email_threadWebinar on 16 July 2026: Support teams and the brain
- 19 Jun 2026ticketHow do I set up multi-team access?
- 11 Jun 2026eventBB-Demo Customer Day London
+60 - 13 Mar 2026ticketHow do I share a dashboard with my team?
- 9 Feb 2026ticketReconcile help desk data import record count
- 27 Jan 2026ticketUpdate user role from admin to editor
- 15 Jan 2026ticketClarify user role permissions
- 28 Aug 2025callKadewerk Software / BB-Demo – Onboarding
- 20 Aug 2025callKadewerk Software / BB-Demo – Onboarding
- 15 Aug 2025email_threadOnboarding kickoff
- 14 Aug 2025callKadewerk Software / BB-Demo – Onboarding
- 30 Jul 2025ticketDuplicate records in support tickets import
- 30 Jul 2025callKadewerk Software / BB-Demo – Kickoff
+1 - 8 May 2025callKadewerk Software / BB-Demo – Demo
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