Who they are
Insight
Current to 12 Oct 26Leanne Armstrong is the reporting user and main dashboard builder at Kingdon Diagnostics on Growth. She raises tickets, asks for features and is not an admin. Her work shows early investment, but adoption beyond her is thin.
Role: Service Manager, Reporting, in Newcastle upon Tyne, with a platform user created on 6 Jan 2025 and no admin rights. She built saved pages and a dashboard in the 21 Feb 2025 training.
Influence: she is the champion-style user for contract manager reporting. She chose who gets logins first and asked for multi-dimensional dashboard filters on 5 Nov 2025.
Watch: two connector stalls followed changes on Kingdon's own Salesforce system, on 5 Mar 2025 and 25 Nov 2025. Only a handful of the forty licensed users were active at training. No reply to the 12 Jul 2026 webinar invitation is shown.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kingdon Diagnostics | Service Manager, Reporting | user | leanne.armstrong@kingdondiagnostics.example |
Activity
- 16 Jul 2026eventBB-Demo webinar
+26
- 12 Jul 2026email_threadInvitation: BB-Demo webinar on Thursday 16 July 2026
- 25 Nov 2025ticketSalesforce data stopped syncing
- 5 Nov 2025ticketFeature request: enhanced reporting filters
- 15 May 2025eventBB-Demo webinar
+16
- 5 Mar 2025ticketReferral data not refreshing overnight
- 24 Feb 2025callKingdon Diagnostics / BB-Demo – Training
- 21 Feb 2025callKingdon Diagnostics / BB-Demo – Training