Salesforce data stopped syncing

Ticketclosed

Kingdon Diagnostics: documents · Salesforce data stopped syncing

Leanne reported the Salesforce connector had stopped pulling new records after a recent configuration change. Bethan investigated and the ticket was resolved 11 Dec 2025.

Priority low

made from

What happened

What this says

Current to 11 Oct 26

Leanne reported the Salesforce connector had stopped pulling new records after a recent configuration change. Bethan investigated and the ticket was resolved 11 Dec 2025.

Leanne reported that the Salesforce connector had stopped pulling new records during the nightly refresh after Kingdon added a new field to their Salesforce system. Bethan immediately investigated the connector logs and asked about recent configuration changes as a diagnostic step. Leanne confirmed they had added a new field, which was likely the cause of the sync failure. The ticket was resolved by 11 Dec 2025. This incident shows how customer-side system changes can interrupt data flow.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)583

Helpdeskmade from

Trail

created · Leanne Armstrong 25 Nov 2025 11:54
Our Salesforce connector hasn't been pulling new records in. The latest updates should have come through in the nightly refresh but I'm not seeing them. Can you check if the connector is working properly?
public_reply · Bethan Lister 25 Nov 2025 21:37
I've picked this up. Checking the Salesforce connector logs now to see what's happening with the sync. Have you made any recent changes to your Salesforce config - new fields, mappings, anything like that?
public_reply · Leanne Armstrong 27 Nov 2025 10:23
We did add a new field to the system recently, just a minor addition. Could that be causing the issue?
status_change · Bethan Lister 11 Dec 2025 17:07
status_change · 15 Dec 2025 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help