Referral data not refreshing overnight

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Kingdon Diagnostics: documents · Referral data not refreshing overnight

Leanne reported that the overnight refresh stalled, leaving two-day-old data before a reporting deadline. Connor identified a Salesforce connector authentication issue and resolved it.

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Current to 11 Oct 26

Leanne reported that the overnight refresh stalled, leaving two-day-old data before a reporting deadline. Connor identified a Salesforce connector authentication issue and resolved it.

Leanne reported that the overnight data refresh had not completed, leaving the team with two-day-old referral data on the morning of a critical reporting deadline. Connor quickly identified the root cause: the customer had recently changed their Salesforce authentication, and the connector had timed out. The fix required re-authenticating the connector and re-running the refresh. The tight timeline and high-priority classification suggest this was high-pressure incident recovery solved by 12 Mar 2025.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)176

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created · Leanne Armstrong 5 Mar 2025 08:27
The referral data from our sites isn't updating. We ran a refresh yesterday evening but this morning the numbers are the same as two days ago. We've got a reporting deadline coming up with the trust tomorrow and we need current data.
public_reply · Connor Webb 5 Mar 2025 11:23
Hi Leanne, I can see the refresh ran but didn't complete fully. Let me check the connector logs and see what went wrong. I'll get back to you shortly.
internal_note · Connor Webb 5 Mar 2025 14:20
Salesforce connector timing out. Customer changed their org authentication. Need to re-auth connector and re-run.
status_change · Connor Webb 12 Mar 2025 16:43
status_change · 16 Mar 2025 23:59

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