Who they are
Insight
Current to 11 Oct 26Tyler Nguyen is Copperwick's Salesforce administrator and hands-on owner of the connectors. He is a platform admin, not the sponsor. He influences data quality and go-live pace and now owns the TMS feed.
Role: Salesforce Administrator in Chicago, with a platform admin account created on 1 Jun 2026. He completes the Salesforce prerequisites, cleans duplicate shippers and chases IT for access. He took ownership of the TMS feed on the 6 Jul 2026 call.
Influence: He shapes technical readiness, not commercial decisions. Lauren Pacheco and Mike Delaney lead on value and renewal. Tyler asked about adding another system at the 9 Oct 2026 QBR, which is a scoping question under Growth.
Watch: The 28 Jul 2026 ticket on stale Salesforce data came from a bulk import on the customer side. The shared mailbox connector waits on a service account from Copperwick's IT team. He did not reply to the Customer Day invite in the thread.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Copperwick Logistics | Salesforce Administrator | admin | tyler.nguyen@copperwick.example |
Activity
- 9 Oct 2026callCopperwick Logistics / BB-Demo – Qbr
+1
- 28 Jul 2026ticketSalesforce data not refreshing
- 27 Jul 2026callCopperwick Logistics / BB-Demo – Training
- 6 Jul 2026callCopperwick Logistics / BB-Demo – Onboarding
- 29 Jun 2026callCopperwick Logistics / BB-Demo – Onboarding
- 19 Jun 2026email_threadOnboarding sessions: finding a slot for the Salesforce connector work
- 11 Jun 2026eventBB-Demo Customer Day London
+32
- 9 Jun 2026email_threadFollow-up: kickoff and next steps
+1
- 8 Jun 2026callCopperwick Logistics / BB-Demo – Kickoff
+1
- 30 May 2026email_threadInvitation: BB-Demo Customer Day London
- 2 Mar 2026callCopperwick Logistics / BB-Demo – Demo
+2