Lucas Goossens
Person
Maelbeek Assurances: documents · user
Day-to-day user at Maelbeek Assurances in Brussels, not an admin. He asks 12% of the organisation's questions in the last 90 days and raised a search-visibility ticket in April 2026. A heavy user whose experience of data freshness matters.
Who they are
Insight
Current to 11 Oct 26Day-to-day user at Maelbeek Assurances in Brussels, not an admin. He asks 12% of the organisation's questions in the last 90 days and raised a search-visibility ticket in April 2026. A heavy user whose experience of data freshness matters.
Role: Client Services Manager and platform user since 6 Feb 2026, with no admin rights. He was trained on 5 Mar 2026 and uses search and chat for client history and renewal status during client calls.
Influence: the records show a user voice, not a buyer. The evidence does not show him in commercial or contract discussions. His share of questions is 13% over the last 12 months and 12% over the last 90 days, so some key-person exposure is modest.
Watch: he reported incomplete search results on 21 Apr 2026, resolved 5 May 2026. He told trainers freshness matters on live calls, so any stale data will be noticed quickly.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Maelbeek Assurances | Client Services Manager | user | lucas.goossens@maelbeek.example |
Activity
- 19 Nov 2026eventBB-Demo webinar
+11 - 16 Jul 2026eventBB-Demo webinar
+13 - 21 Apr 2026ticketMissing data in search results
- 5 Mar 2026callMaelbeek Assurances / BB-Demo – Training
- 15 Jan 2026eventBB-Demo webinar
+13 - 27 Oct 2025callMaelbeek Assurances / BB-Demo – Demo
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