Úna Hanrahan

Person

Head of Customer Success at Ballyvourney Software, recorded in the CRM as champion. She was on both calls, asked which package would suit, and said she was satisfied and wanted to move forward after the Growth demo.

made from

Who they are

Insight

As at Fri 9 Oct 2026

Head of Customer Success at Ballyvourney Software, recorded in the CRM as champion. She was on both calls, asked which package would suit, and said she was satisfied and wanted to move forward after the Growth demo.

Role: Head of Customer Success at Ballyvourney Software, based in Limerick, and the CRM champion on one deal. She appears in two calls and two email threads, with no tickets.

Influence: she steers the evaluation. She asked which package would suit and closed the demo call by saying she wanted to move forward. The CFO, Padraic Shanahan, joined her for discovery and the demo scheduling.

Watch: the evidence does not show who signs for Ballyvourney or whether the order form was executed. No finance or executive buyer attended the demo call.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

CRM records

Organisation	Title	Role	Email
Ballyvourney Software	Head of Customer Success	champion	una.hanrahan@ballyvourney.example

CRMmade from

Activity

28 May 2026callBallyvourney Software / BG-Demo – Demo Matteo Ricci, Theo Gallagher, Úna Hanrahan, Darragh Quinlan+1
22 May 2026email threadDemo scheduling Matteo Ricci, Úna Hanrahan
21 Apr 2026email threadDiscovery follow-up Matteo Ricci, Úna Hanrahan, Padraic Shanahan
20 Apr 2026callBallyvourney Software / BG-Demo – Discovery Matteo Ricci, Úna Hanrahan, Padraic Shanahan
9 Mar 2026dealBallyvourney Software – New Matteo Ricci, Úna Hanrahan

CRMmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help