Donna Underwood

Person

Silverbeck Energy Services: documents · user

Team Leader at Silverbeck Energy Services in Aberdeen and a hands-on user, not an admin. She backed the quote after the demo and attended onboarding. She asks about 4% of the organisation's questions.

made from

Who they are

Insight

Current to 11 Oct 26

Team Leader at Silverbeck Energy Services in Aberdeen and a hands-on user, not an admin. She backed the quote after the demo and attended onboarding. She asks about 4% of the organisation's questions.

Role: Team Leader and CRM user, with a platform account created on 16 Dec 2025 and no admin rights. She joined the 16 Sep 2025 demo and the 13 Jan 2026 training.

Influence: after the demo she said the quote looked good and asked for the next step, so she acted as a champion in the buying process. The evidence does not show who signed.

Watch: her share of questions is 4% over both the last 12 months and the last 90 days, so she is a regular user rather than a key-person risk. The post-demo thread ended with her next-step question unanswered.

AI · claude-sonnet-5-5 · 11 Oct 2026

AImade from

CRM records

Organisation	Title	Role	Email
Silverbeck Energy Services	Team Leader	user	donna.underwood@silverbeck.example

CRMmade from

Activity

13 Jan 2026callSilverbeck Energy Services / BB-Demo – Training Laura Penhaligon, Donna Underwood, Oliver Kirkby
16 Sep 2025email_threadFollow-up from demo Lewis Kerr, Hannah Lowe, Kirsty Ingham, Donna Underwood+1
16 Sep 2025callSilverbeck Energy Services / BB-Demo – Demo Lewis Kerr, Hannah Lowe, Kirsty Ingham, Donna Underwood+1

CRMmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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