Harry Kitching
Person
Fulford Ings Software · admin
Harry Kitching is the admin and heaviest user at Fulford Ings Software on Starter. He asked 20% of the organisation's questions over the last 12 months. Two slow first responses and a Growth-style reporting need are worth watching.
Who they are
Insight
As at Fri 9 Oct 2026Harry Kitching is the admin and heaviest user at Fulford Ings Software on Starter. He asked 20% of the organisation's questions over the last 12 months. Two slow first responses and a Growth-style reporting need are worth watching.
Role: Support Operations Lead in York, named technical contact on the 3 Jul 2025 demo, and the only admin named at kickoff on 24 Oct 2025. He raised all seven tickets.
Influence: he asked 1044 of 5215 questions in the last 12 months, 20%, and 322 of 1664, 19%, in the last 90 days. That is a key-person risk for adoption and admin access.
Watch: the sync ticket of 2 Jun 2026 and the token expiry ticket of 9 Jul 2026 both had slow first responses. His 25 Aug 2026 reporting question points to latent demand for Growth dashboards.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Fulford Ings Software | Support Operations Lead | admin | harry.kitching@fulfordings.example |
Activity
- 25 Aug 2026ticketHow to run a report on ticket volume by team
- 9 Jul 2026ticketTraining connector sync stopped
- 11 Jun 2026eventBG-Demo Customer Day London
+91 - 2 Jun 2026ticketWrong data showing in customer records
- 27 May 2026ticketHow do I filter search results by date?
- 23 May 2026email threadCustomer Day invitation
- 25 Mar 2026ticketHow to add user permissions
- 20 Mar 2026ticketHow to group support tickets by type
- 24 Nov 2025callFulford Ings Software / BG-Demo – Training
- 29 Oct 2025ticketGetting started with connectors
- 24 Oct 2025callFulford Ings Software / BG-Demo – Kickoff
+1 - 3 Jul 2025callFulford Ings Software / BG-Demo – Demo
+1 - 27 May 2025eventRevenue leaders roundtable
+32 - 14 May 2025email threadRoundtable invitation