B-Brain
Eleanor Pickering

Eleanor Pickering

Person

Fulford Ings Software logo Fulford Ings Software · champion

Eleanor Pickering is the CRM champion at Fulford Ings Software and its most active asker, with 26% of questions over 12 months. The renewal price pushback on 10 Sep 2026 came from William Coultas, with Eleanor backing support quality.

made from

Who they are

Insight

Current to 14 Oct 26

Eleanor Pickering is the CRM champion at Fulford Ings Software and its most active asker, with 26% of questions over 12 months. The renewal price pushback on 10 Sep 2026 came from William Coultas, with Eleanor backing support quality.

Role: Head of Customer Success at Fulford Ings Software, York, marked champion in the CRM. She has been the main contact from discovery on 5 Jun 2025 through onboarding, check-ins and renewal. She is a platform user, not an admin.

Influence: She said "We want to move forward" at the demo and sits in renewal calls alongside William Coultas, who questioned the price. She asks 25% of the organisation's questions over the last 90 days, which is a key-person risk.

Watch: Her chat ticket from 7 Oct 2026 is open. The main user left and the role is unfilled. The evidence does not show a signed renewal order form.

AI · claude-sonnet-5-5 · 14 Oct 2026

AImade from

CRM records

OrganisationTitleRoleEmail
Fulford Ings SoftwareHead of Customer Successchampioneleanor.pickering@fulfordings.example
CRMmade from

Activity

  • 19 Nov 2026eventBB-Demo webinar Alice Brewer, Harriet Gale, Sanne Bakker, Brooke Dawson, Warren Petrie, Orla Keane, Melissa Garnett, Sam Yates, Nathan Wragg, Kristen Abernathy, Bradley Faircloth, Gordon McInnes, Helen Varley, Aisling Kiely, Shane Twomey, Kristin Lindahl, Eleanor Pickering, Maureen Ellis, Martina Engel, Allan Stoker, Gemma Varley, Glen Nuttall, Imran Qureshi, Linnea Holm, Lucas Goossens, Vicky Brearley, Megan Entwistle, Toby Eccles, Kevin Bishop, Elspeth Haldane, Lauren Pilkington, Ronan Healy, Joanne Unwin, Sue Ditchfield, Maarten Bosman, Phil CatterallAlice BrewerHarriet GaleSanne Bakker+33
  • 7 Oct 2026ticketChat interface not loading on some pages Eleanor Pickering, Bethan Lister logoEleanor PickeringBethan Lister
  • 10 Sep 2026callFulford Ings Software / BB-Demo – Renewal Amara Obi, Sophie Ling, William Coultas, Eleanor Pickering logoAmara ObiSophie LingWilliam Coultas+1
  • 21 Jul 2026dealFulford Ings Software – Renewal Sophie Ling, Eleanor Pickering logoSophie LingEleanor Pickering
  • 21 Jul 2026callFulford Ings Software / BB-Demo – Check In Amara Obi, Eleanor Pickering logoAmara ObiEleanor Pickering
  • 20 Jul 2026ticketSearch queries taking too long Eleanor Pickering, Olivia Grant logoEleanor PickeringOlivia Grant
  • 23 Mar 2026callFulford Ings Software / BB-Demo – Check In Amara Obi, Eleanor Pickering logoAmara ObiEleanor Pickering
  • 19 Feb 2026eventBB-Demo webinar Alice Brewer, Richard Thorne, Nadia Osei, Warren Petrie, Ellen Cairns, Peter Mayes, Jo Fowler, Patricia Gleave, Mark Ellwood, Nikhil Rao, Sunil Kapoor, Fleur Jansen, Andrea Neumann, Ethan Brody, Deirdre Barry, Anita Mistry, Emma Haworth, Barry Coxon, Stephanie Lowes, Eleanor Pickering, Ruth Ackroyd, Mhairi MacLeod, Graham Rowntree, Ilse de Graaf, Eva Mulder, Shane Keane, Ed Eccles, Nicole Sullivan, Kevin Simmons, Justin Simmons, Tariq Saleem, Lauren Pilkington, Samuel Adeyemi, Neville HirstAlice BrewerRichard ThorneNadia Osei+31
  • 24 Nov 2025callFulford Ings Software / BB-Demo – Training Laura Penhaligon, Eleanor Pickering, Harry Kitching logoLaura PenhaligonEleanor PickeringHarry Kitching
  • 14 Nov 2025email_threadOnboarding training Laura Penhaligon, Eleanor Pickering logoLaura PenhaligonEleanor Pickering
  • 24 Oct 2025callFulford Ings Software / BB-Demo – Kickoff Laura Penhaligon, Esther Quaye, Eleanor Pickering, Harry Kitching logoLaura PenhaligonEsther QuayeEleanor Pickering+1
  • 7 Aug 2025callFulford Ings Software / BB-Demo – Proposal Sophie Ling, Eleanor Pickering logoSophie LingEleanor Pickering
  • 3 Jul 2025callFulford Ings Software / BB-Demo – Demo Sophie Ling, Anya Petrova, Eleanor Pickering, Harry Kitching logoSophie LingAnya PetrovaEleanor Pickering+1
  • 1 Jul 2025email_threadLet's schedule your demo Sophie Ling, Eleanor Pickering logoSophie LingEleanor Pickering
  • 5 Jun 2025callFulford Ings Software / BB-Demo – Discovery Sophie Ling, Eleanor Pickering, William Coultas logoSophie LingEleanor PickeringWilliam Coultas
  • 29 Apr 2025dealFulford Ings Software – New Lewis Kerr, Eleanor Pickering logoLewis KerrEleanor Pickering
  • 20 Feb 2025eventBB-Demo webinar Sofia Marchetti, Orla Keane, Kenny Lockhart, Jason Pengelly, Linnéa Holmberg, Marieke Postma, Gemma Yates, Sukhvinder Dhillon, Matthew Grice, Helen Varley, Sunita Bains, Craig Holt, Asif Nuttall, Rachael Dixon, Colin Airey, Eleanor Pickering, Shirley Bowman, Nina Barden, Ciarán Hughes, Aoife Tuohy, Anders Thomsen, Luke Kershaw, Megan Entwistle, Graeme Charlton, Priscilla Bowen, Hamish CrawfordSofia MarchettiOrla KeaneKenny Lockhart+23
CRMmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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What the data covers

DataRecords
Organisations225
People at customers862
BB-Demo staff58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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