Ian Fairclough
Person
Quaystead Marine Services: documents · user
Ian Fairclough is a Client Services Manager at Quaystead Marine Services and a regular, positive user of the Starter brain. He is not an admin. He asked to add a colleague, which is an early sign of growing use. The evidence does not show he signs or approves purchases.
Who they are
Insight
Current to 11 Oct 26Ian Fairclough is a Client Services Manager at Quaystead Marine Services and a regular, positive user of the Starter brain. He is not an admin. He asked to add a colleague, which is an early sign of growing use. The evidence does not show he signs or approves purchases.
Role: Client Services Manager in Southampton, CRM role user, with a platform account created on 8 Jan 2025 and no admin rights. He attended the Starter demo and the 13 Feb 2025 training with Emma Haworth, and liked seeing contracts and tickets in one place.
Influence: he asked a practical question about refresh failures at the demo and later asked how to add a colleague. That points to a hands-on user who spreads adoption in his team, not a buyer. The evidence does not show who approves purchases.
Watch: user count is rising toward the 15-user Starter limit, which is an early Growth upgrade signal. He did not reply to the 15 Feb 2026 roundtable invitation, so his interest in events is not shown.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Quaystead Marine Services | Client Services Manager | user | ian.fairclough@quaystead.example |
Activity
- 24 Feb 2026eventRevenue leaders roundtable
+14 - 15 Feb 2026email_threadRevenue leaders roundtable
- 23 Sep 2025eventRevenue leaders roundtable
+9 - 27 Jun 2025email_threadSupport follow-up
- 26 Jun 2025ticketHow do I add a colleague to the brain?
- 19 Jun 2025eventBB-Demo webinar
+6 - 13 Feb 2025callQuaystead Marine Services / BB-Demo – Training
- 26 Sep 2024callQuaystead Marine Services / BB-Demo – Demo
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