Pelton Grange Care

Executed renewal order form of 24 Aug 2026 renews the Growth tier from 10 Sep 2026 to 9 Sep 2027 at £50k annual, billed annually in advance. Two drafts are superseded, and the onboarding plan's quarterly billing contradicts the executed annual billing.

Executed: four of the 9 documents are executed, and all 9 were read.

• Renewal order form, 24 Aug 2026: Growth tier, 10 Sep 2026 to 9 Sep 2027, £50k annual, annual in advance, 30 days net.
• Order form, 27 Aug 2025: Growth tier, 10 Sep 2025 to 9 Sep 2026, £42k net after a 5% discount on £44k, plus £12k implementation; this term has ended.
• Master Services Agreement, 27 Aug 2025: 99.5% uptime, P1 response within 1 business hour, data refresh by 07:00 on business days.
• Data Processing Agreement, 27 Aug 2025: UK GDPR, Pelton Grange Care as controller, BB-Demo Limited as processor.

Price: the renewal order form states no discount, consistent with the 5% discount applying to the first contract year only. Its £50k matches BB-Demo's v2 Growth list price.

Open items: Proposal v1, a draft dated 1 Jul 2025, and MSA v2, a draft dated 31 Jul 2025, were superseded by the executed copies signed 27 Aug 2025. The proposal of 4 Jul 2025 is stored as final but is not a contract.

Contradictions: the onboarding plan of 16 Sep 2025 states billing quarterly in advance at £42k, while the executed order form of 27 Aug 2025 states annual in advance. Proposal v1 of 1 Jul 2025 also offered quarterly invoicing and a start of 1 Jul 2025, against the executed start of 10 Sep 2025.

Commitments: the renewal order form commits 99.5% availability, a P1 first response of 1 business hour and a service credit of 10% of one month's fee per month of availability breach. Scope is up to 40 users and up to 8 connectors.

Commitments: the DPA keeps data within the United Kingdom and the European Union, with deletion or return within 30 days. It allows audit no more than once per year and requires prior written consent for sub-processors.

Gaps:

• Signature lines in both order forms are blank in the text, so the documents do not show who signed.
• The MSA states an End Date of 9 Sep 2026, and no document shows it was extended to cover the renewal term.
• The renewal order form states no notice period, auto-renewal clause or connector delivery dates.

AI · claude-opus-5-5 · 14 Oct 2026