Quennell Harte
What the paper says
Document roll-up
Current to 12 Oct 26An executed Starter order form, MSA and DPA, all dated 3 Jul 2026, set £22k a year plus £6,000 implementation, term 17 Jul 2026 to 16 Jul 2027, 99.5% availability. Two drafts are superseded. The 26 May 2026 proposal disagrees on implementation.
Executed: The signed order form of 3 Jul 2026 sets the Starter subscription at £22k billed annually in advance, plus £6,000 one-off implementation and a £28k total contract value. The term runs 17 Jul 2026 to 16 Jul 2027.
Executed service levels: The order form sets 99.5% availability, P1 first response of 4 business hours and nightly refresh by 07:00 customer local time. The service credit is 5% of one month's fee for an availability breach only.
Executed MSA and DPA: The signed MSA of 3 Jul 2026 makes renewal subject to 90 days' written notice by either party before expiry, and ties the first invoice to go-live. The signed DPA requires UK and EU processing and deletion or return of personal data within 30 days of termination.
Open items: The draft proposal v1 of 20 May 2026 and the draft MSA v2 of 12 Jun 2026 were superseded on 3 Jul 2026. The proposal of 26 May 2026 is stored as final but remains a proposal, not contracted paper.
The onboarding plan of 22 Jul 2026 is a delivery plan, not a contract. It states all connectors live by week three and testing sign-off by week four.
Contradictions:
- The 26 May 2026 proposal shows implementation as included at fixed cost with a £28k total. The executed order form charges £6,000 implementation on top of £22k.
- The draft MSA v2 of 12 Jun 2026 sets refresh by 07:00 UK time and treats 90 days' notice as termination. The executed MSA uses customer local time and attaches the notice to renewal.
- The executed MSA makes the first invoice due within 30 days of go-live. The order form states payment 30 days from invoice.
Commitments: The renewal notice point falls 90 days before 16 Jul 2027 under the executed MSA. The order form itself states no renewal or notice clause.
Gaps: The order form names the customer signatory only by title, and the MSA and DPA texts show no named signatories. No executed document lists the connectors promised or states a go-live date, so the first invoice trigger cannot be fixed from these records.
Executed terms
Current to 9 Oct 26- BillingAnnual in advance, 30 days from invoiceAnnual in advance, 30 days from invoice · Source: doc_100_006
- End2027-07-16Source: doc_100_006
- Price£22,000 annual subscription; £6,000 one-off implementation£22,000 annual subscription; £6,000 one-off implementation · Source: doc_100_006
- Service levels["Availability 99.5%", "P1 first response 4 business hours", "Nightly refresh by 07:00 customer local time on business days", "Service credit 5% of one month's fee for availability breach"]["Availability 99.5%", "P1 first response 4 business hours", "Nightly refresh by 07:00 customer local time on business days", "Service credit 5% of one month's fee for availability breach"] · Source: doc_100_006
- Start2026-07-17Source: doc_100_006
- Term months12Source: doc_100_006
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (4)
- Draft master services agreement, Starter tier draft · contract · 12 Jun 2026
- Starter tier master services agreement executed · contract · 3 Jul 2026
- Signed data processing agreement executed · dpa · 3 Jul 2026
- Signed Starter order form executed · order form · 3 Jul 2026
- Onboarding (1)
- Four-week Starter onboarding plan issued · onboarding plan · 22 Jul 2026
- Proposals (2)
- Starter tier draft proposal draft · proposal · 20 May 2026
- Starter tier proposal issued · proposal · 26 May 2026
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Quennell Harte - Proposal | Quennell Harte - Order Form (signed) | The 26 May 2026 proposal shows implementation as included at fixed cost with a £28,000 total. The executed order form charges £6,000 implementation on top of the £22,000 subscription. |
| Quennell Harte - Master Services Agreement v2 | Quennell Harte - Master Services Agreement (signed) | The 12 Jun 2026 draft MSA v2 sets refresh by 07:00 UK time and 90 days' notice as termination. The executed MSA sets 07:00 customer local time and 90 days' notice before expiry for renewal. |
| Quennell Harte - Master Services Agreement (signed) | Quennell Harte - Order Form (signed) | The executed MSA makes the first invoice due within 30 days of go-live. The executed order form states payment 30 days from invoice. |